Prolux Ltd, Smiltnieku street 2, Marupe, Marupes district, LV-2167, e-mail: [email protected]
Seller’s responsibility and warranty conditions for professional equipment, hereinafter referred to as the Warranty
The equipment, which is distributed by Prolux Ltd (hereinafter referred to as the Seller) in Latvia, meets the requirements of regulatory enactments of the EU and the Republic of Latvia.
The customer has the right to submit a claim to the Seller, if the goods purchased from the Seller have defects in workmanship, and the Seller is responsible in accordance with the procedures specified in the Law for the rectification of the defects (hereinafter referred to as the Warranty Repair). The warranty period for the professional equipment sold by the Seller (or its authorised representative) shall be 12 (twelve) months or an extended warranty period if a separate agreement has been entered into. Parts or spare parts have a warranty period of 3 (three) months unless another warranty period is specified.
The Warranty Repair includes identification and rectification of defects in the design, workmanship, and spare parts of the product. The warranty applies to goods used in accordance with their instructions for use. The Warranty Repair should only be performed by an authorised service specialist authorised by the manufacturer. The warranty repair is free. During warranty repair, the damaged parts, and assemblies, which have been replaced with new ones, become the Seller’s property automatically.
The Seller is not obliged to carry out a Warranty Repair (i.e. if one or more of the following conditions has been found or occurred, the Warranty Repair conditions do not apply or the Warranty period irreversibly expires):
The installation of the product, its regular maintenance and cleaning, the cleaning or replacement of accessories or components such as filters, seals, lamps, fuses, heating elements, batteries, hand-moved plastic parts, belts and other parts, the wear and tear of which is normal, does not form part of warranty repair and is a paid service.
It is the responsibility of each user to read the instructions for use of the product before the use of the product. The warranty does not include the user training on how to use the product, as well as the repair that needs to be performed when the user has misunderstood the user manual. The repair of the product and the specialist’s visit in such cases shall be a paid service.
The Seller should informed immediately of any damage detected during the warranty period, tel.: 67701795, 29231776, e-mail: [email protected] When informing about a damage to the product by phone or by e-mail, it is necessary to indicate the manufacturer, model, manufacture number (product number), serial number (from the label). If possible, describe the damage and the conditions in which it occurred. In order to receive a warranty repair, it is necessary to present a document certifying the purchase to the service personnel.
After reporting the defect, the user of the product has a duty to proceed strictly in accordance with the Seller’s instructions (as well as to ensure compliance with the Seller’s instructions), including, following the announcement of the relevant Seller, to deliver the Seller’s goods to the service centre to Smiltnieku Street 2, Marupe.
The Seller shall not be responsible for the non-fulfilment of the Warranty Conditions and related damages in cases where access to the necessary premises or facilities was not provided in a timely manner, or the Seller has not been notified of the damage in a timely manner, or the Seller’s instructions following the reporting of the defect have not been fulfilled.
The Seller is authorised by manufacturers to provide specialised spare parts and services that your product model may need. The manufacturer recommends that you choose the best possible product service model by entering into a Service Contract with an authorised service provider, and we guarantee to be with you and your product as long as you are responsible towards it. We care to make equipment and services an integral part of an orderly environment.
These rules do not restrict the customer’s rights under mandatory law.
Address: Smiltnieku street 2, Marupe, Marupe district, LV-2167